Terms and conditions

The Terms of Use apply to the purchase or use of the Strapstore website. You are advised to read these terms in full before ordering. As these terms can be updated, it is recommended that you check for any updates to the terms before placing a new order. By accepting the terms, you also agree to the privacy policy which you will find here: privacy policy

Buy

Buyers are required to provide truthful information about their age and minors must have the consent of a guardian to place orders. Once the order has been placed, an order confirmation will be sent to your email address. It is important that you enter the correct email address when placing your order. It is also your responsibility to ensure that the delivery address is complete and correct.

Inside EU all prices include VAT. If the delivery address is outside the EU, import duties and taxes may apply depending on local laws. We do not charge VAT outside EU.

If you do not receive an email confirmation within 24 hours, contact customer service. If an item is out of stock, you will be contacted by email about the expected delivery time. Once your order has been delivered and Strapstore has received its payment, you will become the owner of the purchased product / products.

Responsibility

Strapstore liability for errors in connection with delivery is limited to existing terms of sale. Strapstore bears no direct or indirect responsibility for, for example, but not limited to, incompatibilities, delivery delays, downtime, data loss, extra work or other financial damage.

Product information

The purpose of product images and information is to reflect the products as much as possible. While we strive to ensure that all content on this site is accurate, errors may occur. Strapstore cannot guarantee that all product images accurately reflect the true appearance of the products. All product images should be seen as illustrations. Product images may vary depending on the color settings of the computer.

Payment methods

Strapstore uses Stripe’s and PayPal’s payment services, you can choose to pay by credit card, debit card or PayPal account. The accepted cards are VISA, MasterCard.

Discount codes

Discount codes must be registered at check-out to be valid. Requests to add a promotional code after purchase will not be accepted.

Guarantee

The general warranty is valid for 100 days, for all countries. For countries where the warranty period – according to law – extends over 100 days, we follow the laws and regulations of the country in question. The warranty covers manufacturing defects, not wear. The guarantee does not apply if the product is damaged due to lack of care, incorrect use or accident.

Contact Strapstore’s customer service, state manufacturing defects and attach a photo along with your order number.
Read more about Return, Change and Complaints here.

Returns

Returned products must be in the same condition, unused and delivered back in the original packaging. Private consumers have the right to return the order within 14 days from the date the order was placed. The right of withdrawal only applies in the event that you have notified Strapstore within this period. Contact Strapstore with your remorse request and order number.

The return shipping cost is paid by the consumer. You are responsible for the package until it reaches us. Refunds are made in accordance with the payment method used for the purchase. Strapstore reserves the right to refuse returns if the conditions are not met.
Read more about Return, Change, Complaints and Unclaimed package here.

Content

The Strapstore website may contain user-generated content from social media. Strapstore does not claim any ownership rights in such content (images, photos and videos, etc.) and takes no legal responsibility for it. If you suspect a copyright infringement or any other right, please contact our customer service.

Dispute Resolution

If you are unsure about applicable rules, your rights, or need guidance in a dispute, customers residing within the EU can use the EU online dispute resolution platform (https://ec.europa.eu/). Customers outside the EU are encouraged to seek guidance from the relevant consumer protection or dispute resolution authority in their country or region. We follow decisions made by the competent dispute resolution bodies.

Shipping
We offer free shipping and all orders are sent with PostNord, the normal delivery times apply to goods that are in stock. If the product is not in stock, the expected delivery time is specified on the product page. For smaller orders, in most cases your order will be delivered directly to your mailbox/post box. Otherwise, in the case of large shipments, your order will be collected from your nearest PostNord agent. You will be notified via SMS or letter as soon as the goods arrive at the delivery address.
Read more about our shipping policy here.

Last updated: 2025.08.21