We offer a 14-day right of returning your order
You have the right to return your order within 14 days from the date you received the item.
Always contact Strapstore before making your return. The easiest way to contact us is here.
In order for your return to be approved, the item must be in unused condition, and both the item and the packaging must be in unaltered condition. This means that the product must not show signs of use or damage, and the packaging must be in the condition it was in on delivery. The item must not have been altered in any way, such as being adjusted in length or fitted to a watch.
If the product does not meet these requirements, Strapstore reserves the right to either refuse the return or make a deduction from the refund corresponding to the reduced value of the product. The customer is responsible for covering the return costs and ensuring that the return reaches us safely.
Return options:
We offer two ways to return your product:
- The buyer is responsible for return shipping kindly contact us for return instructions. Don’t forget to keep the receipt for the shipment.
- Please include a note in the package with your order number and any additional information that may be relevant.
- Once your return has been processed, we will issue a refund to the payment method used for payment. It may take up to 14 days for your return to be processed after receipt.
Please note that if you have purchased several products and received a discount based on quantity (a so-called ‘bulk’ discount), the discount will be adjusted in the event of a return. The refund will be adjusted to the new number of products in the purchase after the return.
Change product
We do not offer direct exchanges. If you would like a different product, colour, or size, you will need to return the item you do not wish to keep and place a new order for the desired item.
Returns are subject to the same conditions outlined above. The product must be unused and returned in its original packaging.
Please note that any volume discounts (“bulk discounts”) apply only to products purchased together in the same order and shipped in the same delivery. If a product is returned and a new order is placed, these are treated as two separate purchases. Therefore, the original discount cannot be retained or transferred to the new order.
Complaints
If you have received a defective item, please contact support@strapstore.co.uk as soon as possible. Attach a photo of the product along with a detailed description of the error. If the product is found to be defective upon arrival, we will replace it with a non-defective product or issue a refund. We are responsible for all shipping costs.
Complaints and warranty rights apply if the product is incorrectly manufactured or does not work as intended. Carelessness, normal wear and tear or incorrect assembly are not covered by the right to claim. Complaints/warranty do not include shipping packaging as its main purpose is to protect the product. Complaints and possible refunds take up to 14 days after receiving the return.
Unclaimed package
In the case of an unclaimed package that returns to us, a fee of 15€ is charged, the remaining amount is refunded to the payment method you used when ordering.
For more information, contact us: here.
